High-Risk Customer Management

Manage your high-risk customers (HRCs) with greater efficiency and effectiveness throughout the customer life cycle.

Improve High-Risk Customer Management with Intelligent Segmentation

Steadily increasing regulatory pressure, particularly in the area of ongoing customer due diligence, is straining already under-resourced BSA compliance departments.

Verafin’s risk-based FRAMLx platform utilizes intelligent segmentation to offer financial institutions a more effective way to perform end-to-end customer due diligence (CDD/EDD) and manage ongoing HRC relationships.



Intelligent segmentation is the application of intelligence-based analytics, utilizing a wide-range of data sources, to improve your HRC management process — from identification through to segmentation, stratification, and ongoing monitoring.


Verafin offers institutions a fully configurable front-line CDD account opening questionnaire. Front-line staff can quickly collect a wide-range of important customer information during account opening – without inconveniencing your customer. Verafin then uses the information for potential risk assessment and ongoing monitoring.


Verafin’s advanced analytical models monitor your customer’s ongoing behavior to help your institution uncover activity indicating a customer belongs in a BSA-defined high-risk category, including ATM Owners, Marijuana-Related Businesses (MRBs), Money Service Businesses (MSBs), and more.


Verafin’s targeted HRC models employ artificial intelligence to provide your institution with powerful ongoing monitoring of customer accounts within specific high-risk categories. Verafin’s analytics utilize information from across the Verafin Cloud environment to intelligently evolve based on peer-based data, arming you with models that protect against even the latest criminal trends.


Verafin integrates a wide range of open source and third-party data sources into its activity analysis to create enhanced suspicious activity alerts. The alerts provide investigators with a wealth of key information, greatly improving decision-making efforts.


Verafin automatically risk scores each of your customers based on numerous factors, including SAR history, geographic location, occupation/industry, and more.


Verafin’s fully integrated case management and EDD functionality help you easily create review workflows for your HRCs. You can establish review dates based on your institution’s policies, receive email reminders, assign tasks to other users, and attach relevant findings and documentation — all within Verafin.


Reduce compliance workload

Manual methods of monitoring activity and uncovering high-risk accounts, such as ATM Owners and MSBs, can be difficult and time-consuming.

With Verafin, targeted analytical models alert you to these accounts, risk-rate them, and then monitor them on an ongoing basis for potentially suspicious activity. Once the account is segmented into its proper high-risk category, Verafin automates their review cycle to align with your institution’s documented processes.

Minimize customer inconvenience

Verafin’s configurable CDD questionnaire ensures your front line, when opening an account, is asking what your institution requires – with no inconvenience to the customer.

In addition, Verafin’s targeted analytical models aggressively reduce false positives to ensure that when you see an alert on a customer it represents truly risky activity. This helps remove unnecessary activity review and subsequent customer contact, facilitating a better overall relationship.

Build exceptional customer knowledge

In addition to greatly improving your understanding of your customers and the risk they represent to your institution, Verafin’s enterprise FRAMLx (Fraud and AML) platform brings all this information, from account opening throughout the relationship, together in one, centralized location.

Easily access the information you need to make efficient and effective decisions about customer activity.

Improve your institutional risk profile

Through Verafin’s intelligent segmentation and end-to-end CDD/EDD functionality, you gain a more accurate assessment and understanding of your customer risk profile.

Analytical models reinforced with artificial intelligence help you find previously unknown high-risk customers within your customer base, to properly assess, categorize, and manage them.

Additionally, with the help of Verafin’s configurable enterprise reporting functionality you can create accurate reports that include all the information you need to present to auditors and examiners.

More Verafin Benefits

Automated SAR functionality. At the click of a button you can create a pre-populated SAR. Complete your narrative and queue it for overnight electronic submission directly from Verafin to FinCEN. Verafin can also remind you when it is time for 90-day refiling, if the suspicious activity continues. Learn more >
Watch list scanning. Verafin automatically scans your customers nightly against installed watch lists, including OFAC, 314(a), and internally-created lists. You, or your front line staff, can also manually search watch lists for entities at any time. Learn more >
CDD/EDD. From a customizable due diligence questionnaire to ongoing monitoring, Verafin helps you know your customer throughout the customer relationship life cycle, enhancing your risk assessment process and alerting you to unusual behavior. Learn more >
Multi-Channel Fraud Detection. Fraudsters will target every available channel to enrich themselves at your customers’ (and your institution’s) expense. Verafin’s multi-channel FRAMLx analysis generates data-rich alerts that help you proactively detect scams and stop fraud losses from Deposit Fraud, Check Fraud, Card Fraud, Loan Fraud, Wire Fraud, ACH Fraud, and Online Account Takeover. Learn more >

Interested in learning more about Verafin's High-Risk Customer Management?