A step ahead of customer needs
More than 1000 banks and credit unions on over 65 core banking systems use Verafin to help strengthen their BSA compliance and fraud programs.
Their choice to work with us isn’t something we take lightly, which is why from our developers to our support people we are always thinking of ways to anticipate what our customers will need.
When we hear the first rumblings of a new regulation, we brainstorm ways to build it into Verafin so that it's ready before the new law takes effect.
If a customer calls with an idea on how to make an already simple process even easier to use, our developers take it to heart, finding out if it can work.
And you should see what happens around here when we notice a customer isn’t using a piece of the application - our training team goes into overdrive. After all, since Verafin is a complete solution, using everything we offer doesn't cost our customers extra - in fact, we believe using all our features is the best way to get maximum value from our software.
We know we're not the only company around that cares about our customers. But our care extends beyond customer service and support (which our customers tell us is above and beyond.) It's why we keep working to find innovative ways to fight fraud, and it's why we think ahead to see what challenges are on the horizon, so that long before you think you need help, we're ready.
Please don't just take our word for it. Check out our:
Oh, and if you're a current customer and you've experienced something different that what we believe, please get in touch and let us know how we can improve.